I was traveling on a flight when I saw a flight steward going beyond her job description. She didn't just serve food, she showed real hospitality.
First of all, she let a teenager know that when her sister woke up, that he could use the call button and she would bring a drink and a snack for her.
Next, she told a thirsty man to pop to the back of the plane to refill his cup anytime.
Later, we saw a young passenger dressed in her apron and being trained how to collect and sort rubbish from passengers. As the trolley was pushed past us, the steward explained that the girl was terrified of flying, but this was an effective form of distraction.
Passengers were smiling at the work of the steward, and I am sure she enjoyed her work more also.
This is good work.